Wufoo

Servurbia.com Service Provider Survey

Thanks for signing up for our survey. We just want to better understand your needs and we are deeply grateful that you are helping us out at this early stage. The form is 28 questions long. It's not the BAR or SAT exam but please try your best to answer the questions. There is no right or wrong answer, there is only your effort that counts. Thanks in advance.

[1] Name * First Last
[2] Email *
[3] Company or Personal Website
[4] Zip/Postal Code (If International, Please List Country Instead) *
[5] Please describe the type of Service that you provide or plan to provide: *
[6] How are you able to provide your service online ?
I built my own website I Hired outside programmers to create/design my website I don't have my own website but I use another company's web service or website. I don't use a website, I just use online based programs like email, instant messenger, skype, etc. Other please specify below
[7] If you selected "Other" please describe here how you are able to provide your service online:
[8] How many hours a week do you dedicate to providing services online?
[9] What are the essential tools you currently utilize to provide your service? (Check all that apply)
Email Blog [Blogger, TypePress, WordPress, LiveJournal, Xanga, etc.] Instant Messaging/Chat [Yahoo, icq, AIM, Jabbr, MSN Chat, etc] Landline Telephone Skype or other similar Voice Over Internet Protocol (VOIP) solution Downloadable Content or Digital Media (.mp3s, audio files, .pdf, iPod video, .doc) Forums/Message Boards (phpBB, vBulletin, etc.) User Feedback, Reviews and Testimonials Software "Widgets," Web Services or other Website Software not created by you. Other, please specify in text box below
[10] How much money overall have you spent developing and maintaining your current site (including recurring costs)? $ Dollars . Cents
[11] What are your monthly recurring costs ? $ Dollars . Cents
[12] What do you use to get people to find out about your service? (Check all that apply)
Online Classified Listings [Craigslist, etc.] Blogging to my own site or having bloggers write about my service/website Banner Ads or Other Online Advertising Networks Search Engine Optimization (SEO) Google AdSense Affiliate Marketing Programs/Networks Traditional Offline Marketing & Advertising (newspapers ads, trade magazines) I've never heard of these terms before. Other, please specify in text box below
[13] What method of payment do your clients use to pay for your services? (Check all that apply)
Cash/Money Order/Personal Checks Credit Card (Visa, Mastercard, Amex, etc.) Paypal Google Checkout Wire/Online Transfer (Western Union, etc.) Other Online Payment Processing Service or Online Money Transfer (Neteller, eWallet, ePassporte, Click2Pay, MyWebATM, etc.) Other, not listed above (please specify in text box below)
[14] How are you charging for your service? (Check all that apply)
Subscription (Recurring) Per Unit of Time (per min, per hour, etc) for live use Custom Price on a Per Project Basis Packaged Solution (One price for a group of services) Charge for Digital Download (Like iTunes) Other, not listed above (please specify in text box below)
[15] How many customers have utilized your service since you started offering them online?
[16] How many regular (recurring) or repeat customers do you have on a semi-annual basis?

Recurring or Regular customers are defined as Customers who come back and utilize your service more than once in a 6 month period.
[17] What is the average annual income/revenue generated from your online services business? $ Dollars . Cents
This is optional, you do not have to disclose. However, if you do, like everything in this survey it will remain completely private.
Besides the actual service provided, what is the most time/resource consuming aspect of providing your online services business? Please rank each aspect in the section below on a scale of 1 to 5 (the lower the score the easier it is, and the higher the score the more painful it is to you).
[18] Handling Aspects of Billing/Transactions/Accounts Receivables
[19] Handling Aspects of Designing, Maintaining and Updating Content on Your Website
[20] Handling Aspects of Marketing for New Business/Increasing Traffic to Your Website
[21] Handling Aspects such as Scheduling Appointments with your Clients, Client/Customer Relationship Management, Calendars, etc.
[22] Setting up a loyal community of return customers through better communications infrastructure (message boards, forums, customer feedback, etc.) and marketing programs (email campaigns, analytics, etc.)
[23] If there were no upfront costs to you, What kind of tools/functions would you like to add to your service that you think would make your services offering more compelling to your clients and thus increase demand for your services business? (Check all that apply)
Content Publishing and Management Tools (Blogging, Newsletters & Articles, etc.) Community Building and Social Networking Tools (Forums, Customer Feedback, Personal Customer Profiles, etc.) Video Chat Instant Messenger Record and Stream Video Record and Stream Audio Payment Integration Tools (Paypal, Google Checkout Document and File Management Tools (Upload, Download, and Transfer Digital Files) Customer Relationship Management Tools (Scheduling, Campaign and Email Management, etc.) Website Design Tools or Professional Designer Templates Graphics and Image Related Tools (Upload pictures to your site, Photobucket, Picasa, Flickr, etc.) Other Custom Software or Web Services specific to your Service (Ex., web-based graphing calculator for Tutoring Service) Please specify and type below
Custom Software, Web Services, or Widgets you would like to see made for your Services Business:
[24] Would you be willing to give a small portion (10-20%) of your final sales per transaction to pay for these functions ?
Yes No
If you selected No, what could be changed that would get you to use these functions for a fee?
[25] How often do you encounter customer fraud (Negligent Payment, Illegal Downloads and Sharing, Credit Card Fraud, etc.)
Regularly, enough to discourage me from providing my service Often, but not enough to discontinue offering my services Isolated Cases Never Other, please specify below
[26] Are you interested in Affiliate Marketing programs ? IE Having partners funnel new business or web traffic to you in exchange for a commission?
Yes Huh? I don't know what affliate marketing is but I'm interested in learning more about it. No, I know or don't know what Affliate Marketing is about and I have no interest in using it.
[27] Do you currently utilize these marketing tactics to increase traffic to your website? (Check All that You Currently Utilize)
SEO (Search Engine Optimization, using Keywords, etc.) Google Adsense or Google Adwords Banner Advertising Networks (Ex's Doubleclick, 24/7 Media, aQuantive, etc.) Formal or Informal Web-based Affliated Marketing Programs (Commision Junction, ValueClick, etc) Linking to Blogs, Social Networks or utilizing RSS Feeds
[28] How interested are you in getting help, giving help and/or cooperating with others who provide the same services as you do ? (IE a support or trade group, a guild of sorts)
Not Interested At All Skeptical but open to the idea Lukewarm Interest, only if it increases my business Very Interested Enthusiastically Interested, in fact, I'd love to share my ideas and advice with others.
This concludes the Servurbia Service Provider Survey. Congrats, You've Finished & your prize is the knowledge that an online angel just got its wings. If you have any ideas, suggestions, or questions pertaining to this survey or Servurbia in general, please stop by our friendly forums at http://www.servurbiaproject.org/ Or even better stop by and just say Hi & join our community!
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Wufoo

Servurbia.com Service Provider Survey

Besides the actual service provided, what is the most time/resource consuming aspect of providing your online services business? Please rank each aspect in the section below on a scale of 1 to 5 (the lower the score the easier it is, and the higher the score the more painful it is to you).